Unit Clerk Interpreter

American Hospital

Valid Till: N/A

19th Street, Dubai, 00000, AE

Job Description

  • Demonstrates ability to prioritize tasks ensuring effective functioning of the unit.
  • Follows the chain of command in reporting incidents or concerns.
  • Prioritizes workload and completes correspondence in a timely manner.
  • Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
  • Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security, etc.
  • Demonstrates the knowledge and skills required in responding to codes and other emergency situations. Actively participates in mock codes.
  • Answers phone call in a polite and professional manner using proper telephone etiquette. 
  • Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected. 
  • Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking and registration.
  • Ensures correct entry of blood test, Physician fees, and consumables for patients in Cerner. 
  • Schedules & books appointments as requested appropriately.
  • Transfers and cancels appointments. (Informs patient in regards to the reference number).
  • Liaises with Insurance Department. 
  • Liaises with the Finance Department.
  • Coordinates with different departments for appointments booking (urgent or routine).     
  • Directs patient to other department as required.
  • Encourages patients to complete Press Ganey/patient satisfaction survey.
  • Ensures that all stands layout are filled and updated with new brochures.
  • Assists in orientation of new staff member.
  • Ensures that the place of work and surrounding area is kept clean & organized at all time.
  • Demonstrates adequate Medical Terminology.
  • Demonstrates computer literacy (in Cerner System) and efficiency. 
  • Ensures that the register book is up to date to reflect 24hrs status for admissions, transfers and discharges.
  • Updates patients’ bed list including sitter information.

Requirements:

  • High School Graduate
  • Excellent English and Arabic verbal/written communication skills
  • Exposure to/experience with customer service principles
  • Knowledge and skills in responding to codes and other emergencies
  • Knowledge of computer applications such as Electronic Medical Records (Cerner)
  • Knowledge of Medical Terminologies
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