Telephone Operator

Rose Rayhaan by Rotana

Valid Till: N/A

Dubai, UAE

Company Description

Setting a benchmark for style, comfort and luxury, the 72-storey building was certified as the World’s tallest hotel from 2009 until 2012. Soaring 333 meters, Rose Rayhaan by Rotana is ideally located on Sheikh Zayed Road, just 5 minutes away from the Dubai International Financial Centre (DIFC) and few steps away from the Financial Centre metro station. The hotel is close to the world’s 2nd largest shopping mall ‘The Dubai Mall’ and a 15-minute drive from Dubai International Airport.

Job Description

  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all related department to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure guests are greeted by name upon calling as per the Rotana Standard
  • Maintain an up to date knowledge of the hotel and local services
  • Maintain an awareness of guest profile through the Opera guest profile system
  • Complete management’s long distance call vouchers and record them on the traffic sheet
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard

Requirements:

  • You should ideally have a diploma / degree in the hospitality field with similar previous work experiences.
  • Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork
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