Rostering Coordinator (Talent Pool)

Serco Plc

Valid Till: N/A

Dubai, AE

Company Description

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.  

Job Description

  • Compiling and publishing rosters using the Time2Work Rostering Tool in accordance with company policies and standards and forecasted demand monthly;
  • Manually maintain a backup schedule;
  • Incorporating the following in all planned staff schedules: o Leave o Training o Off Days o Staff Weekly and monthly hours;
  • Tracking of staff movements on a day to day operation;
  • Developing and implementing deployments plans over peak periods;
  • Creating and maintaining an overall staff annual leave plan;
  • Planning and scheduling of all required training in conjunction with the relevant stakeholders;
  • Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements;
  • Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to Head of WFM for any issues that require further management review;
  • Monitor and track staff time & attendance;
  • Create and maintain daily & monthly reports

Requirements:

  • The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.
  • The job holder will have 5 years minimum experience in a Roster Planner role for large (1,000+) workforce
  • The role holder with have experience in Time2Work workforce management tool or similar rostering tool
  • Knowledge of airport operations and security are desirable
  • Industry experience in Retail, Aviation, F&B, hotel, hospitality is desirable
APPLY