Parts Advisor | Al Futtaim Automotive | Lexus

Al Futtaim Private Company LLC

Valid Till: N/A

Dubai, AE

Company Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

Job Description

  • Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
  • Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
  • Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 
  • Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
  • Ensure accurate information capture of customer details on SAP for effective customer data management.

Requirements:

  • Spare parts sales experience in the automotive industry
  • Good sales and customer service experience 
  • Knowledge with parts catalogue
  • Good systems knowledge preferably with SAP
  • Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
  • Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material 
  • Ability to speak, write and read English to deal with supervisors and customers 
  • Working knowledge of MS office, SAP knowledge preferred
  • Proficient with Electronic Parts Catalogue (EPC)
  • Has good product and process knowledge
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