First Line Manager

Abbott Jobs

Valid Till: N/A

United Arab Emirates - Abu Dhabi

Company Description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Job Description

  • Enable ethical field force to meet regional and team KPIs
  • Analyze market ,category and channel opportunities within territory/area using real-time omnichannel business intelligence to identify opportunities for market share growth at the customer/account level
  • Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the region and create an omnichannel engagement strategy to establish Abbott as the brand of choice throughout the region
  • Develop and support the execution of account plans using an integrated customer omnichannel engagement strategy
  • Deploy marketing programs to target customers and accounts via the Medical Reps, including education, execution, and tracking of program impact/success
  • Observe and provide progressive, real-time coaching and feedback to Medical reps on every aspect of the customer engagement process
  • Accelerate the development of digital knowledge and application in Medical reps through mentoring, coaching and role-modeling
  • Build and maintain relationships with customers and accounts across digital, remote/virtual and face to face channels to increase awareness and loyalty to Abbott brand products
  • Collaborate with the training/SFE to Optimize team performance by identifying knowledge and skill gaps in Medical reps across the team and create individual development plans to elevate capabilities across the territory/area
  • Provide direct, on-going support to Medical reps in the field through collaborative problem-solving, mentoring, coaching, feedback and escalations
  • Develop and expand network of KOLs throughout the territory/area, reflecting to influence at all levels of an account (not limited to HCPs)

Requirements:

  • Minimum of 3-5 years in a similar position with relevant experience preferably in Nutrition segment in UAE
  • Proven track record in sales
  • Capable of developing forecasts and strategies to achieve sales.
  • People management experience is mandatory.
  • Consultative Selling
  • Customer Engagement
  • Strategic Account Management
  • Digital Knowledge & Application
  • Customer Insights
  • Financial & Business Acumen
  • Executional Excellence
  • People Management
  • Strong customer insight skills, including integrating digital tools and platforms with traditional touchpoints across channels, and interpreting and translating online and offline customer behaviors into strategic activities
  • Accurately analyzing the key strengths and development needs of team members, both individually and as a total team, to identify critical development actions
  • A tendency to “own the business”, holding themselves and their teams accountable for the quality of execution
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