Fuel Processing Officer

Valid Till: N/A

Job Description

Verify new application forms and make sure all required data is provided and procedure are followed promptly.
Coordinate with Sales Team for getting any missed details and make sure, card/tag is issued as per SLA and policy.
Obtain necessary approvals for requests or special cases (if required) from management.
Create Customer Master in the system and enter Vehicle registration in customer accounts with product, limit, and registration numbers
Flagging for embossing
Update customer records in Master Base – name, landline and mobile nos., e-mail address, point of contact, postal address etc.
Create of online portal access for customers
Update e-mail and process re-activation of portal (on request)
Process all requests of all additional and replacement cards and tags.
Verification of data to ensure validity and non-duplication of data, intimate customer in the event of any discrepancy of data
Process requests for modification of cards and tags – change of vehicle registration, products and services and limits
Co-ordinate the timely preparation and distribution of cards and tags to customer
Process requests for card and tag cancellations and hotlist to ensure stop of services / transactions.
Deactivate damaged and lost tags in the system
Co-ordinate timely cancellation of cards and tags and intimating customer.