Agent, Front Office

Atlantis The Palm

Valid Till: N/A

Dubai, AE

Company Description

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Job Description

  • The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements.
  • The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night.
  •  Also, offering more personalized service by assisting the guests with their requests throughout their stay.

Requirements:

  • If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property.
  •  Familiar with hotel reservations system as Opera or similar.
  • A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills.
  • Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.  
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