Franchise Hotel - Duty Manager

VOCO AN IHG HOTEL

Valid Till: N/A

Dubai, UAE

Company Description

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Job Description

  • Leading the way – managing guest experiences, team performance and hotel operations
  • Prioritising workload and ensuring your team deliver authentic, memorable experiences
  • Developing your team’s skills to drive results that positively impact on hotel performance
  • Having authentic conversations with guests to resolve issues, queries or concerns
  • Being first point of contact for any critical emergency situations

Requirements:

  • Minimum Diploma or equivalent, some college preferred
  • 2 years’ front desk/guest service leader experience
  • Must be fluent in spoken and written English
  • Other languages may be preferred
  • Basic mathematics skills
  • Excellent communication, problem solving, reasoning and motivational skills
  • Long periods of standing in the front desk areas and occasional lifting of heavy items
  • Working knowledge of hotel property management systems like Opera beneficial
  • Willingness to work evenings and weekends
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