Manager, Distribution

One&Only Royal Mirage

Valid Till: N/A

Dubai, AE

Company Description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Job Description

  • Build and manage database information for CRS, GDS, PMS and OTAs
  • Manage and monitor rate parity across all channels though Distribution Intelligence Tool and work closely with Sales to ensure channel agnostic approach and enforce parity.
  • Manage the implementation of OTA’s, tour operators & DMC’s on various distribution platforms
  • Adhere to agreed timelines and deliver within.
  • Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
  • System set up and maintenance for ancillaries related systems.
  • Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
  • Maintaining high standards of data quality through system maintenance and audits.
  • Maintain partner implementation tracking sheet up to date with all related accurate information.
  • Keep close relationships and collaboration with third parties’ partners, developing revenue strategies.
  • Manage of OTAs content and strategies implementation, based on reporting insights.
  • Training sales and front office teams to understand revenue management principles and the roles they play.
  • Keep Training material up to date and provide a training platform, to an enlarged audience.
  • Provide guidance and support to hotel colleagues on revenue management processes and procedures.
  • Conduct training sessions to enhance revenue awareness and understanding across the organization.
  • Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
  • Manage Distribution Systems to anticipate business at risk and act accordingly.
  • Optimize distribution channels and maintain rate parity across channels.
  • Business Analytics application for comprehensive reporting and decision-making.
  • Foster a collaborative and high-performance revenue culture across related areas.
  • Staying abreast of industry and local market trends.

Requirements:

  • At least 2 years’ experience in a managerial position
  • Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
  • Experience with SynXis and OPERA Cloud is a plus.
  • Skilled in analysis, problem solving and decision making.
  • Above average Excel knowledge; extremely comfortable compiling and manipulating data.
  • Business Analytics is a plus.
  • Must be a fast learner and able to work under pressure and must work independently.
  • Time management and attention to detail.
  • Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as Front Desk team.
APPLY