Deputy Sales Manager | Retail | IKEA Al Ain

Al Futtaim Private Company LLC

Valid Till: N/A

Al Ain, AE

Company Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

Job Description

  • Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
  • Determine the customers’ requirements and assist them in their orders
  • Maintain contact and advise customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.
  • Provide the highest level of Customer Service.
  • Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve our meeting with them.Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add-on sales in order to achieve the established sales target.
  • Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.
  • Maintain a fully display of products via merchandising methods as laid down by the company.
  • Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.
  • Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

Requirements:

  • Strategic Planning and Analytical Skills
  • Effective Communication skills
  • Good analytical skills
  • Leadership skills
  • Must have excellent communication and interpersonal skills
  • Must be able to build working relationships
  • Experience in the Home Furnishings business
  • Relevant management experience
  • Good knowledge in home furnishing, market, social trends
  • Multitasker and attentive to details
  • Attention to details
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