Customer Service Officer

Majid Al Futtaim

Valid Till: N/A

AE

Company Description

Majid Al Futtaim is the leading shopping mall, entertainment, retail and communities developer and operator in the Middle East, North Africa, and Central Asia regions. With over 45,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, VOX Cinemas, Magic Planet, Ski Dubai and Snow Abu Dhabi. We believe in making Great Moments for Everyone, Every day.

Job Description

  • Follow Majid Al Futtaim Entertainment’s service steps to deliver a consistent high level of service to all guests
  • Follow Majid Al Futtaim Entertainment’s cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift
  • Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction
  • Abide by policies & procedures listed in Majid Al Futtaim Entertainment’s health and safety management program to ensure a safe environment for guest, colleagues and self
  • Provide assistance to others where possible regardless of which department is listed on the roster
  • Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination

Requirements:

  • Be available to work shifts, on weekends and public holidays as per the roster
  • Strong communication skills
  • Customer service orientation
  • Minimum High School Certificate
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