Service Advisor (Automotive)

Transguard Group

Valid Till: N/A

Abu Dhabi, UAE

Company Description

ransguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees

Job Description

  • Prepares him/herself on appointment customers for the following day with APAS / ISPA print out.
  • Meets and greets customer. 
  • Carrying out service reception at the car for all Service bookings.
  • Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
  • Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
  • Recording all customer details and ensuring all details entered in the computer system are correct.
  • Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards.
  • Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.
  • Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)
  • Ensures mobility of customer after finalizing the service advise process.
  • Proper follow-up with workshop to ensure repairs are completed and deadlines met in time.
  • Advising customer on the progress of vehicle repairs.
  • Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer.
  • Monitoring and ensuring that all campaigns are completed for each job card opened.
  • Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
  • Handover the vehicle personally to the customer.
  • Ensuring the work quality based on QMA guidelines for repair quality.

Requirements:

  • Experience working as service advisor in automotive.
  • Excellent customer service skills.
  • Candidates should be based in UAE currently.
  • Handling customer complaints and ensure corrective action has been taken.
  • Working flexible hours depending on the workload.
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