Assistant Front Office Manager

IHG HOTELS & RESORTS

Valid Till: N/A

Dubai, UAE

Company Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

Job Description

  • Drive the smooth operation of the Front Office by upholding the highest service standards. Conduct regular operational checks to ensure adherence to brand guidelines and continuous improvement.
  • Inspire and guide our Front Desk team by prioritizing and delegating daily responsibilities. Provide ongoing mentorship and support to foster a motivated and high-performing team.
  • Champion guest satisfaction by reviewing and addressing feedback through surveys, social media, and direct interactions. Act as Manager on Duty to deliver timely solutions and enhance the guest experience.
  • Proactively identify and resolve service challenges to ensure all guest needs are met with efficiency and care. Continuously seek opportunities to elevate service quality.
  • Collaborate with various departments and stakeholders to ensure seamless Front Office operations and contribute to a harmonious work environment.

Requirements:

  • Bring a minimum of 4 years of Hotel Leadership experience with a strong background in Front Office operations. Your expertise in guest relations and team management will be a key asset.
  • Exhibit excellent customer relations, time management, and problem-solving skills. Demonstrate the ability to lead with positivity, motivate your team, and adapt to various situations with ease.
  • Be results-oriented, proactive, and a quick thinker who thrives in dynamic environments. Your analytical skills and commitment to delivering exceptional service will drive success in this role.
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